Texas Marine would like to thank those who have taken the time to give us feedback on their experiences at our stores. We appreciate and rely on the support of our customers. Here is a handfull of the letters and posts we have recently received.
I
would like to personally thank your staff at the Beaumont location for
all their help in getting my new used boat in great condition. Michele
and Dennis have helped me work through several problems I had after I
bought the boat. I not only feel better about the boat but I feel safe.
If I ever need any future work to be done, I will definitely be going
back to Texas Marine. You need to thank your staff for me.
Neil Novich
P.S. The old bay boat is still going strong
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Dear Mr. Hebert (President)
In
late April / early May timeframe, I noticed that your business was
advertising a 2001 Ranger Fish and Ski boat on the internet. When I
noticed this for sale, I contacted the used boat department and left a
message for Bill Windle.
Bill contacted me first thing the next
morning and we were able to see the boat and agree on a price the
following weekend. Unfortunately for Bill, I am a new boat owner and had
countless questions and concerns throughout the boat buying experience.
However, in every instance, Bill would follow-up, answer my questions
thouroughly, and help me through the boat buying experience. I truly
believe his honesty, integrity, and "down-to-earth" nature were an
integral reason that I felt comfortable purchasing the boat from Texas
Marine.
I just wanted to pass on a letter commending the efforts
of Bill and letting you know what a great experience I had with Texas
Marine of Beaumont. If I was closer, I would be coming to that location
all the time; however, it was comforting to know that you have a Conroe
location for my service needs. I look forward to working with your
dealerships in the future. Thanks again.
Sincerely,
David C. Nelson
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Just
had to say I am so pumped! My first boat ever, and got a smoking deal!
Josh and the folks over at Texas Marine are jam up and super helpfull.
Deal went down just like it was said, no surprises, no BS! I would
recommend anyone go by and check them out. Thanks Josh!
2coolfishing.com post by El Carnicero
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Our
salesperson, Mark Vollmert, was knowledgeable and helpful on our
questions about the boat. Even after the sale of the boat, Mark took
personal pride in completely satisfying me when I called with Questions.
I had a small electrical issue with the boat about a week after the
sale. He went out of his way to make sure that the problem was fixed to
my satisfaction, which speacks highly of his character, especially
knowing that this was a pre-owned boat. It's employees like Mark that
help keep your strong business reputation within the community.
Sincerely,
Ivan Ballard
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I recently made a purchase at your dealership. I wanted to let you
know how pleasant it was doing business with Adam Farnie. He was
very cordial, knowledgeable and didn't pressure a sale. A very important quality to me.
Adam was also very patient in answering all of my questions, he even
read my mind a time or two and answered before I could ask.
Again, I wanted to make sure that I conveyed my satisfaction to you
and your group.
Abe Roman
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I wish to thank your company for the absolute superior service in
providing my wife and myself with two outstanding individuals Don
Perkins and Rick Sweeten in recommissioning our "new" 2005 Silverton
410 SB in Oxnard, California this past weekend and into yesterday.
These two need to be recognized by your company for their
professionalism and talent in getting the job done. We are very
grateful. Their service, coupled with an outstanding employee of the
brokerage from Texas, Texas Marine Yachts and Brokerage, were able to
provide this commissioning without incidents.
I have always been an affectionato of Silverton Yachts and only could
hope to one day be able to purchase one. I've looked at many, many
used, old and tired as well as new. I could not really afford a new
one but the deal offered to me on the "new" 2005 410 SB was hard to pass
up. I knew I was going to get a 410 because I liked the layout but couldn't
find the right combination of features. I was fortunate to find Texas
Marine. I live in California and was willing to transport the yacht to
California.
Texas Marine also needs recognition for their outstanding service and
accommodation. I'm glad I made the trip.
Thanks Silverton.
Kent E. Skogerson, MD
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Dear Mr. Hebert, (President)
I
had the Pleasure of working with one of your salesmen, Adam Farnie,
during the shopping and eventual purchase of a Ranger 2400. From
Answering the phone to pulling out with the boat, Adam was professional,
industrious, knowledgeable and trustworthy. He is truly an asset to
your organization. I doubt that the purchase would have been consummated
without his help.
Sincerely,
David Foreman
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Dear Mr. Hebert (President)
Your
Generous donation of a weather station to Martin Dies, Jr. State Park
is greatly appreciated. The station is now operating and online. Our
campers, boaters and fisherman will utilize the weather station
extensively. Hunters on the wildlife management area will also find the
information very helpful.
The
park staff and local wildlife biologists will use the weather
information for flora and fauna studies and controlled burns. This
weather information will be invaluable to these studies and management
of the resources.
Thank you for your support of Martin Dies, Jr. State Park.
Sincerely,
Ellen Buchanan
Park Manager
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To: Sales Manager
Dear Sir,
My husband and I just purchased a Crest Pontoon rig from your store and
we wanted to tell you how pleasant your salesman Darin Johnson made the
whole experience. He thoroughly explained all the features, patiently
answered all our "novice" questions and then delivered the boat to our
marina, so we didn't have to do a thing but enjoy it!
He is such
a knowledgeable representative for your company and a genuinely nice
person that we just wanted to tell you about our impression. We are
recommending him and your store to all our friends. Thank you again for
making this "retired couple" so comfortable with our new venture.
Sincerely,
John and Mary Barrs
Lake Charles, LA
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Thanks for all of the patience you exhibited throughout our boat
purchase. We launched the boat for the first time on Saturday and it was
so wonderful. Jim really enjoyed it and the reality really set in for
me. So, thanks again for all of your help.
Jeani Henges
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To: Mike Hebert (President)
I
visited your Beaumont location Saturday, June 7th. I had been dealing
with Darin Johnson over the phone for a month prior. I let him know and
thought that I should forward to you that Darin was professional,
informative, and didn't use attitude or foul language to make a sales
point. I visited 3 other boat dealers prior to my visit with Darin and
all were doing me a favor by talking to me, used foul language and were
not really interested in educating me on what I needed to know as a
first time boat owner. I didn't buy that day but when I do Darin will be
my first call. He feature benefited the boat and took the time to show
me how the bimini top was installed. Your company was also referred by
two other people in my area. Thought you should know that Texas Marine
is head and shoulders above their competition in the Beaumont Market.
Keep up the good work.
Regards,
Clayton Hebert
Future Boat Owner
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Excerpt from service survey
Becky,
the service agent, was excellent. I was sent to Texas Marine due to the
fact that the dealer that I bought the boat from could not get the
repairs right. Both Becky and Phil were great. Dealing with Becky was a
pleasure. She had geat understanding and made it clear on what she could
do and how long it would take.
William Swano
Service Customer
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Greetings, Mike (President)
Just wanted to say thanks for the outstanding and professional sales and service treatment I received at your place of business.
I did a lot of shopping and know that I got the best rig at the best price.
Several
weeks later I brought it in for service and the result was the best.
Everything was done right the first time. Having been in the auto
business for many years, I recognize professionals. Thanks again.
Regards,
Dub Gibbens
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Mike Hebert (President),
This
letter is in regard to our recent purchase of our 2004 Chaparral 252.
We first wanted to thank our salesman John Burton for his dedication to
try and find the perfect boat for our family. We love our choice in the
Chaparral and know we will enjoy it for years to come. Making such a
large purchase was made easy by John, quick and simple. We feel
confident that Texas Marine will be our boating dealer for life. Thank
you again and it was a pleasure doing business with you.
Happy Boaters,
Ashley Mcneal & Melissa Giglio
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Dear Phil, (Service Manager)
Today
I recieved a "Customer Service Survey" from Yamaha Service in which I
was asked several questions regarding the assistance of a Yamaha Service
Representative and Texas Marine, my Yamaha dealer. I will certainly
respond to the questions contained in this survey but first I would like
to talk directly with you and your staff.
Starting in November of last year and continuing through April of this
year, we traveled a rocky path regarding the repair of my Yamaha motor.
You've had the unenviable task of educating me along with finding and
repairing the problem with my motor. Throughout the protracted time that
we traveled this path you exhibited proper decorum and good business
manners. I, on the other hand, sometimes acted otherwise during this
same period. In any event we were able to work through the repair and
I'm able to once again take my wife and fishing partner back to the lake
to chase the illusive redfish. You are now able to go to your work and
not worry about my problem nor worry about me calling to check on the
progress on my motor repair. We aew both much better off now!
The purpose of this letter is not to state the obvious. Rather, I want
to tell you and your staff what a great job you did in resolving my
problem. Even if for whatever reason, you had been unable to effect
repairs on my motor, I would still thank you for the way in which you
worked with me and attempted to solve the problem.
Very truly yours,
Cal Blanchard